Food Poisoning Concerns

I think I have food poisoning from food purchased at M&S. What should I do?

If you suspect that you have food poisoning from a product purchased at M&S, please take the following steps:

1. Seek medical attention immediately if you are experiencing severe symptoms.
2. Keep the packaging of the suspected product, if possible, for reference.
3. Contact our Customer Service team as soon as possible so we can investigate the matter.

 

How can I contact M&S about this issue?

You can reach our Customer Service team via:

• Phone: [Customer Service Phone Number]
• Email: [Customer Service Email Address]
• Online Chat: Available on our website

 

What information do I need to provide when reporting this issue?

Please provide the following details to help us investigate:

• Product name and description
• Purchase date and location (store or online)
• Batch number or any other identifying information on the packaging
• Description of symptoms and onset time
• Any medical diagnosis or treatment received (optional but helpful)

 

What will M&S do to investigate my claim?

Our team will:

1. Document your report and gather the necessary details.
2. Coordinate with our Quality Assurance team to inspect the batch of the suspected product.
3. Keep you updated on the investigation progress.
4. Provide appropriate remedies based on the findings, which may include refunds, vouchers, or other compensations.

 

How will I be informed about the investigation results?

Our Customer Service team will keep you informed throughout the process. You will receive updates via the preferred contact method you provided (email or phone).

 

What measures does M&S take to ensure food safety?

M&S adheres to stringent quality control and food safety standards, including:

• Regular inspections and audits of our suppliers and production facilities.
• Rigorous testing of products before they reach our shelves.
• Continuous monitoring of food safety protocols and practices.

 

Can I get a refund or compensation?

Yes, once we have assessed your claim, we may offer a refund, replacement, or a goodwill voucher as compensation. The exact remedy will depend on the findings of our investigation.

 

How long does the investigation process take?

We aim to complete our investigations as promptly as possible. Typically, the process can take up to two weeks, depending on the complexity of the case. We will keep you informed of any delays.

 

Can I still shop at M&S while the investigation is ongoing?

Absolutely! We value your trust and strive to provide safe, high-quality products at all times. If you have concerns about specific items, please let us know, and we can guide you on safe alternatives.

 

What should I do with the remaining product?

If you still have the suspected product, please keep it stored appropriately, preferably in its original packaging, until advised otherwise by our Customer Service team. This can be helpful for the investigation.